I have read, understood and agree to the below policies:

Terms & Conditions
All clients will be sent an electronic document to sign at the beginning and end of services stating that they understand the below conditions and that they have completed all services. All clients must sign said documents before Court Counseling LLC will release any reports, documents, or information to third parties. If the client chooses not to start or complete the service that they have paid for, they have 365 days from the date of payment to complete the services. After 365 days have past, they do not have the right to any services.

Privacy & Sharing of Information
Court Counseling LLC and its associated health professionals will collect my personal and medical information as documented in my digital file, stored in Court Counseling LLC system. Court Counseling LLC and it’s associated health professionals will communicate with all parties indicated within the intake forms, as deemed necessary for my beneficial treatment. Personal and medical information is confidential and will only be disclosed to third parties with client permission or in circumstances required by law. If the client wants Court Counseling LLC to release my information to any third parties, they must fill out the Release of Information form. When taking any online or group programs or counselling services, confidentiality cannot be guaranteed and confidentiality can only be guaranteed if the client completes services within Court Counseling LLC offices, in a private counselling setting.

Refund & Cancellation Policy
All sales are final. Court Counseling LLC does not give refunds under any circumstances. Court Counseling LLC reserves all rights to cancel and reschedule classes and appointments due to low attendance or extenuating circumstances. Private Appointments can only be rescheduled/cancelled by giving 24 hours or more notice. If a client does not give at least 24 hours' notice for rescheduling or cancellation of their scheduled appointment, they will be charged the full appointment fee and will not be able to reschedule the appointment. Group Classes can only be rescheduled with 72 hours or more notice. If a client does not give at least 72 hours' notice for rescheduling or cancellation of their scheduled group class, they will be charged the full appointment fee and will not be able to reschedule the appointment. The client is responsible for making sure that their internet connection and any electronics are working properly before signing into their session/class. If they cannot connect to the session/class, they will be charged in full for the appointment/class.

Telehealth Consent
During your treatment with us you will be provided with service via Telehealth. The information below is a consent form to enable us to provide services to you in this way. By registering for this service, you are consenting to receive telehealth services, as outlined below. Where appropriate the services you receive may be provided by telephone or videoconferencing. You are responsible for the costs associated with setting up the technology needed so you can access telehealth services. Our practice will be responsible for the cost of the call to you and the cost associated with the platform used to conduct telehealth services. To access telehealth consultations, you will need access to a quiet, private space and the appropriate device, i.e. smartphone, laptop, iPad, computer, with a camera, microphone and speakers, and a reliable internet connection. The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information this practice uses Google Workspace, specifically Google Meet with HIPAA / PIPEDA compliant BAA, as well as High Level, which is compliant with the Canadian and American (United States of America) standards for online security and encryption. Limitations of Telehealth - A telehealth consultation may be subject to limitations such as an unstable network connection which may affect the quality of the session provided. In addition, there may be some services for which telehealth is not appropriate or effective. Your practitioner will consider and discuss with you the appropriateness of ongoing telehealth sessions.

Client Accountability
Court Counseling LLC acts as counsellors in our clients’ chosen programs. We remain accountable to any third parties involved in providing honest reports on our clients’ progress and behaviours in the program. Only our clients are responsible for their behaviours throughout the program, as well as if they do not follow the course protocols, it will be noted in reports for any third parties involved in the client’s case (if applicable). Clients' behaviours and participation in the program, whether it is positive or negative, will be noted in the documentation in the file, added to any reports and will not be modified at any request.

The client understands that they must follow the Program Protocols:

- Arriving on time and prepared for all sessions

- Behaving respectfully with all staff

- Participating openly in the program

- Completing necessary homework and mandatory documentation.

There is a Zero Tolerance Policy towards aggressive and abusive behaviours towards of Court Counseling LLC’s staff members and program participants. This includes any abusive or threatening comments, aggressive gestures, physical contact, verbal abuse, and any other behaviours which are deemed unsafe and/or aggressive. Clients who engage in these behaviours can and will be removed from the program immediately and will not receive a refund or be able to take the program again.

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